We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For standard merchandise, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at Care@WellnessGlasses.com.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Prescription eyewear satisfaction guarantee
Prescription eyewear is covered by our 30-day satisfaction guarantee. You may request a return within 30 days after receiving your order, including after trying the eyewear. Contact Care@WellnessGlasses.com first for return instructions. The complete eyewear must be returned.
Exceptions / non-returnable items
Special orders, personalized items and engraved items remain non-returnable unless defective, damaged or incorrect. We also do not accept returns for personal care goods, gift cards, final sale items, or sale items. Please get in touch if you have questions or concerns about your specific item.
Please note that any shipping charges paid with your original order, including express shipping, are not eligible for refund.
You can always contact us for any return questions at Care@WellnessGlasses.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Care@WellnessGlasses.com.
Contact Us
If you have any questions about our return or refund policies, please contact our support team at Care@WellnessGlasses.com.
