Last updated: August 28, 2026
Overview
Wellness Glasses, operated by 0980578 B.C. LTD., provides a 12-month limited warranty, beginning on the delivery date, against manufacturing defects in eyewear purchased from Wellness Glasses. This coverage includes branded frames, prescription and non-prescription lenses, prescription lens processing, and product assembly.
Warranty claims are separate from returns. If you wish to return an eligible product within 30 days after receiving it, please review our Return Policy.
12-Month Limited Warranty
The warranty applies to manufacturing defects reported within 12 months after delivery to the original purchaser. Proof of purchase is required. A manufacturing defect is a fault in materials, workmanship, lens processing, or assembly that was not caused by use, accidental damage, improper care, or an unauthorized modification.
Additional Manufacturer Coverage
Some products may also include warranty coverage from the original manufacturer. Manufacturer coverage periods, exclusions, and remedies vary by brand and product. If an applicable manufacturer provides coverage beyond our 12-month warranty, this policy does not shorten that longer coverage.
We can help identify the appropriate warranty process and, where applicable, assist with submitting a manufacturer claim. A manufacturer's decision regarding eligibility, repair, or replacement remains subject to that manufacturer's warranty terms.
Prescription Lenses and Customization
If you believe your prescription lenses or customized eyewear contain a processing or manufacturing defect, or do not match the specifications confirmed for your order, contact us within 12 months after delivery. We will review the order details and supporting information and coordinate with our optical laboratory where appropriate.
Prescription changes, requested upgrades, or changes to the original frame, lens material, coating, tint, or other order specifications are not warranty defects. Any available remedy depends on the nature of the issue, the applicable written warranty, and applicable law.
What Is Generally Not Covered
Unless an applicable manufacturer's warranty or applicable law provides otherwise, warranty coverage generally does not include:
- Accidental damage, impact, crushing, loss, or theft
- Damage caused by misuse, improper care, improper cleaning or storage, or failure to follow product instructions
- Normal wear and tear, including cosmetic wear and scratches that develop through use
- Damage caused by unauthorized repairs, modifications, or third-party lens installation
- Changes in prescription, fit preference, style preference, colour or tint preference, or other product preference after purchase
How to Request Warranty Support
Email Care@WellnessGlasses.com and include:
- Your order number, purchaser name, and the email address used for the order
- The product name and affected component
- A clear description of the issue and when it was first noticed
- Clear photographs or video showing the issue, where possible
Please do not mail a product to us until we provide return instructions. Proof of purchase may be required.
Assessment and Remedies
We may need to inspect the product or request additional information before determining whether an issue qualifies for warranty support. For a defect covered by this 12-month limited warranty, Wellness Glasses will provide an appropriate repair, replacement, refund, or other remedy required by applicable law.
If a manufacturer administers the warranty directly, we may refer you to the manufacturer or help provide the purchase information needed for the claim. Shipping instructions and any applicable shipping costs will be explained before the product is returned.
Returns and Consumer Rights
This Warranty Policy is separate from and does not replace or reduce our 30-day Return Policy. It also does not exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable Canadian federal, provincial, or territorial consumer-protection law.
Contact
Wellness Glasses is operated by 0980578 B.C. LTD.
Email: Care@WellnessGlasses.com
